poor service delivery

Hi<br> <br> In January, I called fonechoice for collection of 2 tabs that needed to be fixed and they were both collected: the Luna and Vega. The Vega tab was the present, so they say and it has never worked at all. I sent it to be fix after i bought it, it was collected and returned but it was still not working so i sent it again. It was returned and was told it was not under guarantee anymore as it was a gift since 30 days has lapsed.To my surprise, that supposedly gift has neverr worked at all and on the manual, it says i have 24 months guarantee for repairing the device. i accepted that. <br> <br> Coming to the Luna tab, i still have not received it yet and is not fixed at all.At 1st, it as the location of the tablet and nobody called or said anything until I called and that when i knew what was happening with the location issue. When i call, they say they are waiting for the authorisation from the insurance to fix it, hence i am still paying for this tab which is there sitting on their shelves. It has been almost 2 months and to 3 now. I am still paying and still do not have the tablet with me. <br> I am so disappointed to homechoice service delivery right now and so frustrated over this issues.