LB
Lorato B
1 reviews | Active since Aug 2020
12 Aug 2020, 14:26
Poor Service
Home Choice is a *******! I regret ever placing an order with them. I placed an order for duvet-inners in March and have not received them. Now they are charging me for things I have not received and for things they don't even have proof of delivery for. If you want your credit record to be *****ed order from Home choice.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
12 Aug 2020, 15:10Hi Lorato,
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply12 Aug 2020, 15:10
Official
Hi Lorato,
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
LB
Lorato B's updateReviewer Update
12 Aug 2020, 16:30In March, 26/27 I ordered Duvet-innner and pillows as well as duvet cover sets, then in the beginning of April i ordered a blanket from Home Choice. These orders were placed during the beginning of the national lock-down and I understand that during the lock-down some things could not be sold including linen. I waited until the lock-down was lifted and started following up on my orders as i had not received any of them. Upon several follow ups i eventually received the blanket i had ordered but did not receive the duvet inner & pillows as well as the duvet covers. I started calling home choice almost every week of the month from May until today to sort out my account because it was stating an amount that included the duvet inners and covers that i had not received and my credit record still reflects the total amount which includes the duvet inners and covers.
Eventually in June, Home Choice was able to debit my account with the amount for the duvet covers that "had been retrieved from the courier company".
What really frustrates me is that i have to to call every month to check how far the issue has been solved. The other thing that annoys me is that Home choice can not debit my account for the duver inners since they have not been retrieved from the courier company. Clearly there was a fault with the courier company and the courier company is not my responsibility, yet i have to suffer the consequences because of that courier company.
Another thing is that i was told that i must call every month so that the amount for the duvet inners can be taken off my account so that i don't become liable for that amount. i feel this is very tedious and very unfair as i am using my efforts and airtime to fix this account while Home choice knows very well that i have not received the goods.
I also don't understand why does Home Choice bill an account without even having proof of delivery. Why does Homechoice bill an account if i have been calling for months trying to tell them that i have not received the item. Why does Home choice not call me and tell me how far they are with their investigations. I must do all the efforts to keep my account well while Home Choice has not delivered.
I am really frustrated and annoyed with Home Choice's services and I hope that my account with them can be fixed.
Thank you.
Eventually in June, Home Choice was able to debit my account with the amount for the duvet covers that "had been retrieved from the courier company".
What really frustrates me is that i have to to call every month to check how far the issue has been solved. The other thing that annoys me is that Home choice can not debit my account for the duver inners since they have not been retrieved from the courier company. Clearly there was a fault with the courier company and the courier company is not my responsibility, yet i have to suffer the consequences because of that courier company.
Another thing is that i was told that i must call every month so that the amount for the duvet inners can be taken off my account so that i don't become liable for that amount. i feel this is very tedious and very unfair as i am using my efforts and airtime to fix this account while Home choice knows very well that i have not received the goods.
I also don't understand why does Home Choice bill an account without even having proof of delivery. Why does Homechoice bill an account if i have been calling for months trying to tell them that i have not received the item. Why does Home choice not call me and tell me how far they are with their investigations. I must do all the efforts to keep my account well while Home Choice has not delivered.
I am really frustrated and annoyed with Home Choice's services and I hope that my account with them can be fixed.
Thank you.
LB
Lorato B's update12 Aug 2020, 16:30
Reviewer Update
In March, 26/27 I ordered Duvet-innner and pillows as well as duvet cover sets, then in the beginning of April i ordered a blanket from Home Choice. These orders were placed during the beginning of the national lock-down and I understand that during the lock-down some things could not be sold including linen. I waited until the lock-down was lifted and started following up on my orders as i had not received any of them. Upon several follow ups i eventually received the blanket i had ordered but did not receive the duvet inner & pillows as well as the duvet covers. I started calling home choice almost every week of the month from May until today to sort out my account because it was stating an amount that included the duvet inners and covers that i had not received and my credit record still reflects the total amount which includes the duvet inners and covers.
Eventually in June, Home Choice was able to debit my account with the amount for the duvet covers that "had been retrieved from the courier company".
What really frustrates me is that i have to to call every month to check how far the issue has been solved. The other thing that annoys me is that Home choice can not debit my account for the duver inners since they have not been retrieved from the courier company. Clearly there was a fault with the courier company and the courier company is not my responsibility, yet i have to suffer the consequences because of that courier company.
Another thing is that i was told that i must call every month so that the amount for the duvet inners can be taken off my account so that i don't become liable for that amount. i feel this is very tedious and very unfair as i am using my efforts and airtime to fix this account while Home choice knows very well that i have not received the goods.
I also don't understand why does Home Choice bill an account without even having proof of delivery. Why does Homechoice bill an account if i have been calling for months trying to tell them that i have not received the item. Why does Home choice not call me and tell me how far they are with their investigations. I must do all the efforts to keep my account well while Home Choice has not delivered.
I am really frustrated and annoyed with Home Choice's services and I hope that my account with them can be fixed.
Thank you.
Eventually in June, Home Choice was able to debit my account with the amount for the duvet covers that "had been retrieved from the courier company".
What really frustrates me is that i have to to call every month to check how far the issue has been solved. The other thing that annoys me is that Home choice can not debit my account for the duver inners since they have not been retrieved from the courier company. Clearly there was a fault with the courier company and the courier company is not my responsibility, yet i have to suffer the consequences because of that courier company.
Another thing is that i was told that i must call every month so that the amount for the duvet inners can be taken off my account so that i don't become liable for that amount. i feel this is very tedious and very unfair as i am using my efforts and airtime to fix this account while Home choice knows very well that i have not received the goods.
I also don't understand why does Home Choice bill an account without even having proof of delivery. Why does Homechoice bill an account if i have been calling for months trying to tell them that i have not received the item. Why does Home choice not call me and tell me how far they are with their investigations. I must do all the efforts to keep my account well while Home Choice has not delivered.
I am really frustrated and annoyed with Home Choice's services and I hope that my account with them can be fixed.
Thank you.