POOR SERVICE

On the 16 March 2020 I placed an order for 18kg Defy washing machine, I received message to collect before lockdown started 26 March 2020 only to my surprise when I went to collect the product has been given to another client because a mistake was made at the warehouse since than I have written one or two complaints to the customer care to no avail, I made several enquiries and none of the consultants could assist me with this problem. It is almost four months now and I'm still waiting on them, the first time they deducted the installment and I called them to query about it how can I pay for something I do not have and my money was reversed into my account. Home choice advertise themselves so highly on television and yet their services are poor and their staff *********** how can I wait so long please tell because I desperately do need the machine. I cant even recall when last did I get an statement from them and almost a year ago I only took duvet covers, please help this really IS outrageous'!!!!!! MY ORDERS WERE DONE TELEFONICALLY FROM CAPE TOWN AND I WAS SUPPOSE TO COLLECT FROM PORT ELIZABETH SHOWROOM