TN
Teboho N
1 reviews | Active since Aug 2015
06 Jan 2025, 13:01
Poor service by Homechoice
On the 19th December 2024 i paid my outstanding balance but monthly debit order money was debited from my account on 27 December 2024 of which it shouldn't have been because I paid the remaining balance and I was assured by one of their employees over the phone that it won't be debited as the system will automatically clear my name off the debit order. I sent an email on the 31/12/2024 to enquire and got *** and a promise that it'll be sorted with 72 hours but till today 6 days later nothing. Bad service at its best now I'm scared that it'll be debited again come month end. I requested a paid up letter or statement.....dololo nix nada
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Replies (4)0
Replies (4)
Homechoice's replyOfficial
06 Jan 2025, 14:21Hi Teboho,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply06 Jan 2025, 14:21
Official
Hi Teboho,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
TN
Teboho N's updateReviewer Update
08 Jan 2025, 12:15Hi.
You said you'll investigate and update me on the progress of the investigation but you never did. It clearly shows that you don't care about your customers but only their money. Please pay back my money and send me a paid up letter. I paid all your money, so why are you keeping on deducting my money then give me empty promises. When I try to contact you, no one answers the phone.
You said you'll investigate and update me on the progress of the investigation but you never did. It clearly shows that you don't care about your customers but only their money. Please pay back my money and send me a paid up letter. I paid all your money, so why are you keeping on deducting my money then give me empty promises. When I try to contact you, no one answers the phone.
TN
Teboho N's update08 Jan 2025, 12:15
Reviewer Update
Hi.
You said you'll investigate and update me on the progress of the investigation but you never did. It clearly shows that you don't care about your customers but only their money. Please pay back my money and send me a paid up letter. I paid all your money, so why are you keeping on deducting my money then give me empty promises. When I try to contact you, no one answers the phone.
You said you'll investigate and update me on the progress of the investigation but you never did. It clearly shows that you don't care about your customers but only their money. Please pay back my money and send me a paid up letter. I paid all your money, so why are you keeping on deducting my money then give me empty promises. When I try to contact you, no one answers the phone.
Homechoice's replyOfficial
09 Jan 2025, 09:25Hi Teboho,
Please check your email, we have responded.
Regards,
Homechoice Team
Please check your email, we have responded.
Regards,
Homechoice Team
Homechoice's reply09 Jan 2025, 09:25
Official
Hi Teboho,
Please check your email, we have responded.
Regards,
Homechoice Team
Please check your email, we have responded.
Regards,
Homechoice Team
TN
Teboho N's updateReviewer Update
09 Jan 2025, 09:45Thank you.
Now please refund me the money you debited.
Now please refund me the money you debited.
TN
Teboho N's update09 Jan 2025, 09:45
Reviewer Update
Thank you.
Now please refund me the money you debited.
Now please refund me the money you debited.