RM
Reneilwe M
1 reviews | Active since Aug 2019
26 Jun 2020, 15:14
Poor service
Homechoice service is very poor,I just spoke to a lady rite now and she just hanged up the phone as rude as she was, most of the ladies at home choice they are very rude, pls Phone me I want to update my details and I ordered a blanket 2weeks ago so you might as well cancel it and go buy where I think I will receive a better service. ***
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
26 Jun 2020, 16:09Hi Reneilwe.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply26 Jun 2020, 16:09
Official
Hi Reneilwe.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
RM
I have not received any help even today. The lady by the name Lee Ann Petersen is asking me to contact the homechoice customer service. Why is she sending me back to the same people I was complaining about last week.
Please cancel my order and close my account at homechoice .I cannot order a blanket for winter and receive in summer. This is a terrible customer service, I dont know why they cant improve their service even the Lady Lee-Ann Petersen she is a Customer Success Specialist
but she failed to resolve the matter,it does not matter how much you apologize to the customer but what matters is what are you doing with the problem.
Reneilwe M's updateReviewer Update
07 Jul 2020, 17:22I have not received any help even today. The lady by the name Lee Ann Petersen is asking me to contact the homechoice customer service. Why is she sending me back to the same people I was complaining about last week.
Please cancel my order and close my account at homechoice .I cannot order a blanket for winter and receive in summer. This is a terrible customer service, I dont know why they cant improve their service even the Lady Lee-Ann Petersen she is a Customer Success Specialist
but she failed to resolve the matter,it does not matter how much you apologize to the customer but what matters is what are you doing with the problem.
RM
Reneilwe M's update07 Jul 2020, 17:22
Reviewer Update
I have not received any help even today. The lady by the name Lee Ann Petersen is asking me to contact the homechoice customer service. Why is she sending me back to the same people I was complaining about last week.
Please cancel my order and close my account at homechoice .I cannot order a blanket for winter and receive in summer. This is a terrible customer service, I dont know why they cant improve their service even the Lady Lee-Ann Petersen she is a Customer Success Specialist
but she failed to resolve the matter,it does not matter how much you apologize to the customer but what matters is what are you doing with the problem.