SB
Sibongile B
1 reviews | Active since Jul 2020
30 Jul 2020, 10:37
Poor service
Lee Ann Pertersen from home choice customer success Specialist department is not answering my emails in regards to my refund and her work telephone number is always engaged. I've been waiting for correspondence in regards to my refund.Ive sent all necessary documents in regards to the ***** activities that took place. I want my money.if I this issue is not sorted out in a week's time ....im escalating the matter to the ombudsman. I WANT MY REFUND!
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
30 Jul 2020, 14:56Hi Sibongile.
We’re so sorry we let you down.
Regards.
Homechoice
We’re so sorry we let you down.
Regards.
Homechoice
Homechoice's reply30 Jul 2020, 14:56
Official
Hi Sibongile.
We’re so sorry we let you down.
Regards.
Homechoice
We’re so sorry we let you down.
Regards.
Homechoice
SB
Sibongile B's updateReviewer Update
30 Jul 2020, 15:45I want my refund and my credit score to be restored.I fail to understand what seem to be the delay.Your consultants are unprofessional....infact that business as a whole .The telephone numbers on their emails are for ever enganged and they do not respond on emails....how on earth will I make follow up? As of the number of the ***** department....i don't understand why can't I be given the number so that I can be able to liaise with your ***** department.....I want my refund !
SB
Sibongile B's update30 Jul 2020, 15:45
Reviewer Update
I want my refund and my credit score to be restored.I fail to understand what seem to be the delay.Your consultants are unprofessional....infact that business as a whole .The telephone numbers on their emails are for ever enganged and they do not respond on emails....how on earth will I make follow up? As of the number of the ***** department....i don't understand why can't I be given the number so that I can be able to liaise with your ***** department.....I want my refund !