Poor service at Homechoice in South Africa

I ordered suitcases with Homechoice South Africa 3 months ago in March and I was told after paying I will get my suitcases within a short period. I waited and waited kept calling and getting different stories in their customer service division I even had to phone the couriers. When they finally delivered it was a wrong item I did not accept it. I requested for my money back they keep telling me it will reflect it didn't last week I was told Thursday then Friday or Monday I am still waiting. I am disappointed at such poor service. I am never ever going to buy anything there. Lack of product knowledge from call center agents as well