SM
Sindiswa M
1 reviews | Active since Oct 2023
08 Aug 2025, 16:47
Poor service at home choice stop buying there
I am very frustrated by home choice. I had an account with them back in 2019. They handed me over to a certain debt collector and I paid the account back in 2021 they kept on listing me with different debt collectors using different reference numbers in 2023 I lodged a complain with ombudsman and they finally gave me a paid up letter and I submitted to all the debt collectors they listed me with. They listed me again this year with bridge depth I lodged a complain with them yesterday till to date I haven't received any response from them. We really need to boycott home choice because their services are extremely poor
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Replies (3)
Homechoice's replyOfficial
09 Aug 2025, 08:17Hi Sindiswa,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply09 Aug 2025, 08:17
Official
Hi Sindiswa,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
SM
Sindiswa M's updateReviewer Update
12 Aug 2025, 13:09I haven't received any email nor phone calls from home choice. I went as far as calling the legal department and they kept on dropping the calls for an hour of trying repeatedly. I called bridge depth and I was informed that they are waiting for home choice to confirm the error
SM
Sindiswa M's update12 Aug 2025, 13:09
Reviewer Update
I haven't received any email nor phone calls from home choice. I went as far as calling the legal department and they kept on dropping the calls for an hour of trying repeatedly. I called bridge depth and I was informed that they are waiting for home choice to confirm the error
Homechoice's replyOfficial
19 Aug 2025, 11:34Hi Sindiswa,
Please check your emails, as we have sent you a follow up email regarding your complaint.
Kind regards,
Please check your emails, as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Homechoice's reply19 Aug 2025, 11:34
Official
Hi Sindiswa,
Please check your emails, as we have sent you a follow up email regarding your complaint.
Kind regards,
Please check your emails, as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team