Poor service and rude attitude

I brought the sandwich toaster 2017 The sandwich toaster from day one I used just broken handle bad quality. I called home-choice to complain about the product,I was told to return back via postage and send postage proof and the would refund my postage money while they are investigating .l have spent over 7 months of phone calls and emails asking for replacement they are avoiding to reply.They are quickly to phone you for payment,now am receiving call threatening to hand me over if I don’t pay even I made arrangements with them for payment and explain to them,that I lost my job but I would try to finish my account.Till to this date no replacement for my sandwich toaster