Poor service and no feedback on ***** account

A ********** account was opened on my id number. I have spoken to the call centre 4 times. I get referred to the ***** dept with a telephone number. Number just rings. Emails sent from 31 March with no response. Attorney now appointed at my cost as my credit record is being negatively affected. Very poor service for an account i didnt even open. Still await 1st contact from homechoice.