Poor service and Bad attitudes

customer service agent that cannot deal with customer queries, I have placed an order with Homechoice about 2 weeks ago , I send all my docs through but had no joy , I had to contact them to confirm if my order will be delivered as no formal communication was send I was told that my order cannot be released as I have a judgement against my name by Finchoice, I contacted Finchoice to confirm hats happening as I did settled the account I requested a settlement letter so that I can send it to Homechoice, after sending the letter I contacted homechoice to confirm if the letter will help , the agent that I dealt with was very rude and made me feel like was stupid and told me that is Homechoice not Finchoice , I did understand that it was 2 Didfferent campaniles I just thought that by me sending the selltement letter would speed up my delivery but the agent didn't want to understand , I asked if I could speak to a manager but was told the manager was not there , later I was called by the same agent pretending to be the manager but I recognised her voice . soon after I dropped the call another lady call and it was the manager, she assured me that she would resolve my query by Monday, after no feedback I contacted homechoice to confirm if my qeury was resolved the same agent spoke to me still making me feel stupid I requested to speak to the manager I was put on hold but I overhead the agent saying in the background that the F@3ckin thing must not call here again,