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LB
Loren-Lee Bothman

1 reviews | Active since Nov 2021

20 Nov 2021, 08:50

Poor service all around

I placed a order with homechoice on the 31st October, to date I have not received my order. I've been calling their call centre for 2 weeks and when I get transfered to Simone in processing she says my order has been dispatched the turn around time is 7 to 14 working days. I advised her that I placed this order last month and it was my husband's birthday gift, his birthday is now over and I could not gift him as planned. I sent the homechoice team a message on Facebook and even escalated a complaint with their complaints department. The automated response from their complaints division says, they will be in touch within 24 hours it's now 4 days later and still no call, email or delivery from homechoice. I requested one of the agents to please get a manager to contact me, I still await that call. I'm disgusted at your service homechoice!

0
Replies (5)
Homechoice
Homechoice's reply22 Nov 2021, 07:29
Official
Hi Loren.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you. 
Homechoice
LB
Loren-Lee Bothman's update22 Nov 2021, 14:34
Reviewer Update
Homechoice I received this email from your complaints department this morning. Asking me if I'm satisfied with your resolution and still no call or delivery! Nothing has been resolved, this coming from your complaints department. Wow!

Hello Loren-Lee Bothman

Thank you for reaching out to us. We hope we resolved your issue to your satisfaction. Please take a minute to give us feedback so that we can continue to improve our service and keep you happy!

Would you like to take a quick survey?

Yes
No

Kind regards,
Leeann Petersen

Complaints
Web www.homechoice.co.za
Homechoice
Homechoice's reply22 Nov 2021, 15:42
Official
Hi Loren.

Kindly note we have attempted too contact you on two occasions however it has been unsuccessful.

Please confirm a suitable time for us too reach you.

Kind Regards.
Homechoice
LB
Loren-Lee Bothman's update22 Nov 2021, 15:55
Reviewer Update
No contact made at all, I gave the consultants my new contact number. I won't be suprised if that too was not updated as per my request. My contact number ***
LB
Loren-Lee Bothman's update22 Nov 2021, 16:16
Reviewer Update
Lee Ann Petersen your service as a escalations consultant is disgusting to say the least. Your tone was ********* with me I don't care if you are annoyed with me. Your quality assurance team needs to listen in on that call and assess the way you spoke to an irate customer. I honor payments on this account and not once have I ever missed any payments with you people. If this is how a complaint is resolved. Calling me to tell me my order has been placed on hold because HOMECHOICE is out of stock of one of my items then also telling me nobody has access to view that information. So if I did not waste 2 weeks of calling your call centre NOBODY was going to phone me, your customer to inform me that you have no stock and offer me an alternative or ask me if the rest of my items could just be shipped to me. What trash is this homechoice? From the 31st October when my order was placed, this is your resolution on the 22nd November? I do not want any calls or emails from Lee Ann Petersen, not a bit of sincerity in your apology over that phone call. A total waste of my time and still no order.