Poor service

I'm so disappointed with this company that is full of rude *********** consultants. I place an order on the 24 and 25 November on their website ( during black Friday promotion). I didn't pay for the order that I placed on the 24 because I realised that I made a mistake and there was no cancel option on the website. I Made another order on the 25 November and paid the amount that thier system asked me to pay for. Then I called and ask them to cancel the order that i made on the 24 November. I was told that they will cancel it but they told me that if it happens that it gets delivered,i should not accept it so that it will be returned and they will use money to pay for the remaining items. How can you allocate money to an order that was not meant for it because every order number has its own total amount that was supposed to be paid. I paid the amount that was required by that order number. Now you are telling me stories that i need to pay another amount with delivery charges because the promotion is over. When i paid the promotion was still on . I got R200 voucher and free delivery that was part of the promotion for that order. Now you want me to pay for the mess that you created. You are disrespecting me and you don't care about customers but only their money. You are who you are because of the customers but you have poor customer care.

If you can't send me all the items I made in that order, please keep your things and send me my money because you don't care