1 reviews | Active since Feb 2015
Poor Service
I ordered a bed set from HomeChoice on the 18th Dec 2014, the good's were only delivered on the 23rd Jan 2015 and they delivered the wrong mattress... I then called the call centre on the 24th Jan 2015 and the consultant said she will get someone to come and see... Til today I am still waiting for someone to come out and sort it out... I will not pay a cent towards this account until I receive the order that I placed... To make it worse, no phone call's e-mail nothing from HomeChoice but they have the audacity to still send me a bill...<br> <br> If this matter is not resolved by tomorrow 06/02/2015, either the good's are picked up and deal cancelled or I receive the correct goods, then I will have no choice but to take this matter up with my legal council.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team