Poor service

<p>I bought some items at Homechoice that were delivered to me broken.As soon as i recieved the packages i informed the delivery man from the courier company that i couldnt accept them.He then advised me to contact homechoice and made the arrangement for collection.soon as i got to work the first monday of the delivery i called homechoice to make the arrangement as i was advised to do so.i was told that an assessor was going to be sent to my home to check the products.Homechoice never contacted me.i personally did the follow ups and i was not getting a clear answer on whats going to happened with the broken good.I then told the consultant that i will only be paying for the goods that i recieved not broken since i was not getting a straight answer about the broken italia combo.A payment arrangement was then made for R136 on the 29 june 2017 to be settled by the 1 july 2017.On the 29 june 2017 a payment of R200 was made and an sms of confirmation was sent to me on the 30th of June 2017.i just recieved a call that my account is current in arrear witj R90 .00 today.I dont know how does the homechoice system operates as clearly i dont understand where the arears are coming from.i have recieved more than three calls today from the agents telling me about not making payment according. This is annoying. My account was in arears last year and i never investigated as how.This rises all of questions to be desired about the services they deliver to their clients.</p>