Poor service

<p>My father has been in contact with Home Choice for a few months now and has not received any satisfaction.</p> <p> </p> <p>He ordered a 3 piece lounge suite cover. Which was supposed to be a 3, 2 and 1 piece. Upon receiving the items, he realized the pieces were 2,1 and 1.</p> <p>It did take some time for him to realize because it was a gift and when he noticed, he contacted your offices. He was told to send the item back which he has done. Home Choice confirmed, they have received the item.</p> <p> </p> <p>The problem now is, he is being billed for an item he does not have (the 3 piece) and there is no word if the 3 piece will be sent.</p> <p> </p> <p>He has called numerous times and each and every time he has to explain the same story. Nobody offers to call him back because this is airtime to be calling all the time and every time he calls, he is told that the 3 piece needs to be removed from the system and then a new order can be placed but this has not been done. </p> <p> </p> <p>So please, if he can be called to sort this mess out. If the 3 piece cannot be sent, please bill accordingly( remove the 3 piece from his account) and refund what he has been over charged for.</p>