1 reviews | Active since Jul 2010
Poor service
<p>I have an debit order for my Homechoice account that deducts every month on the 1st of the month. This month Homechoice did not put through the debit order, I have no idea why. Then instead of phoning and apologising for them not deducting the amount I start receiving snotty sms's and calls. The one lady even had the gall to tell me it is due to insufficient funds, I have requested three times now that they send me proof of where the debitr order failed. I have received nothing but yet more nasty calls from agents telling me they cant assist me if I have a problem I must phone Customer Care. Why must I get this abuse when they didnt do their job? I pay my account dilligently every month and this is the type of treatment I receive due to their negligence????</p> <p> </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
As of yet, 5 days later, still no response I am beyond shocked at the non-existent level of service. If this is "full attention"...... wish I could change it to MINUS 5 stars.
As of yet, 5 days later, still no response I am beyond shocked at the non-existent level of service. If this is "full attention"...... wish I could change it to MINUS 5 stars.