JW
James W

1 reviews | Active since May 2017

10 May 2017, 13:21

Poor service

<p>My wife placed an order on the 5 May 2017 for a cellphone and spoke to Nikita at the homechoice call centre. She was informed that the Samsung phone that she wanted to order was sold out and then she requested for the Huawei cell phone. She was told by Nikita that they had stock at the time when she ordered. She was told by Nikita that it will take 5 working day to be couriered and was told that she can phone back at any time to track the delivery. Well when she phoned today (09 May 2017) she was told that they did not have stock. This time she spoke to another lady by the name of Norma. Is this how they treat client who have been with them for years. I find that very poor in taste and customer service. I would never ever order anything ever from them and will not recommend any one to them.</p>

0
Replies (1)
Homechoice
Homechoice's reply19 May 2017, 10:10
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team