Poor service

On the 1st of July 2020 homechoice deducted r570.02 from my bank account and I didn't open any account with them.I have been calling since then to get the ***** department's email address so that I can get my refund and get my credit score to be restored with no luck.I sent them numerous emails but they not responding to any of them .I want my money and my credit record to be restored.What business is this really ....they dont have email addresses nor the contact number for the ***** department .....their customer service is useless ! I have sent all the necessary documents to the emails provided but I haven't received any correspondence!