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Portia M

1 reviews | Active since Aug 2016

08 Aug 2016, 09:14

Poor service

<p>I bought 3-in-1 food processor with homechoice and the juicer had a malfunction. They asked me to send back only the part that wasn't working because everything else was fine.</p> <p> </p> <p>I did so in April and when I called to follow up on when I can receive the juicer back the asked MW to send the whole item back( after I had asked clearly the first time if I should return the whole item or just the juicer). Again I sent it back and a month later now after sending the whole item they haven't recieves it.</p> <p> </p> <p>Needless to say that Homechoice is established enough to have branches where customers can walk in. The turn around time in their service is pathetic! I bought this item because I need it. it's been four months of having no juicer and a month of no blender and chopper, but my debit order still runs. Unacceptable!</p>

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Replies (1)
Homechoice
Homechoice's reply08 Aug 2016, 11:48
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team