Poor service

Dropped off a return at showroom on 13th June. Got a pargo ref. Tracked it now, it is still at the dropp-off point, it has not been returned today 27th June, which is two weeks later. Thus it will not be returned within 3 weeks and credited on my account. Thus I will not be able to order the correct items for my sons birthday. Have been phoning and mailing, only feedback is there is a delay in the return process. Sorry for the inconvenience. Absolutely pathetic.