poor service :-(

<p>I have been requesting for a paid up letter from home choice and every time I call the contact centre they tell me it was sent and I have not recieved it..I gave two different types of email address but every time they promise they will send it after 5 days since last month I have not recieved anything..I have different reference numbers but no paid up letter for me..I'm very disappointed in their level of service. .first ref I got was ********** 57 and the letter was not sent. ..then I called to follow up spoke to lindelwa and gave her an alternative email address, she issued ref : ********** 70 no paid up letter as yet...then I followed up again at my own expense and requested for the complaints department instead I was told I will definitely get the letter this time, I issued a fax number as there seems to be something wrong with their email route and I was issued ref : ********** 73 . Home choice I am tired of follow up all I need is my paid up letter which is a buttons click.please email my letter to **********