MW
Megan W
1 reviews | Active since Jun 2019
18 Jun 2019, 10:42
Poor Service
The poorest service I have ever experienced. 2 beds and mattresses were purchased from you and we received them Nov 2018 and we have been in contact with your team since Jan 2019 to fetch this mattress, it feels like we are sleeping on springs. Someone came to veiw this mattress in Feb 2019 and they advised the mattress is a factory fault and since then communicated that the mattress is dirty of which since has been cleaned but we are still waiting for this to be collected. we were also told to pay R500 for collection fee ofcause this is ridiculous. A complaint has been lodged but nothing. I will be contacting the ombusdman. Thanks
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
18 Jun 2019, 11:01Hi Megan.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice's reply18 Jun 2019, 11:01
Official
Hi Megan.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
MW
Megan W's updateReviewer Update
18 Jun 2019, 15:43Hi. I received a call this morning quite fast. however, the agent did not want to speak to me (the user of the product) but instead want to speak to my mother, the account holder. She is yet to receive a call.
MW
Megan W's update18 Jun 2019, 15:43
Reviewer Update
Hi. I received a call this morning quite fast. however, the agent did not want to speak to me (the user of the product) but instead want to speak to my mother, the account holder. She is yet to receive a call.