poor service

I have an ordered online with homechoice on 23 April 2019. I have been phoning homechoice to conclude order however up to day the order status says processing ever since. when I call their call center iam referred to the processing department no one picks my calls. it wasted all of airtime. I told the consultant I need orders urgently to use them mid May. it is frustrating to receive such poor service from big company like home choice. iam very disappointed.