poor service

Good day

I have ordered a salton fan on the 27-09-2018 and when it has been depatched, it was incomplete, could not just sent fan back, spoke to homechioce and ask can we swop out and when they bring new fan, i wil give them the excisting one. responce was that they could not do that, and sometime later i even ask them can they give me discount on incomplete fan, and they said no. so then 2 months later fan stoped working, would like to sent fan back, they told m,e i need to go to the post office and pay for it to be returned, i did explained to them i could not get bto a post office, cant they arrange with a driver, and the answer was noo. so i did oreder a second fan on the 06-12-2018 and it has been 4 monts and fan cover broke of, i need some assistence, poor service, pay alot of money for pooor service