Poor service

I have been trying to get the total amount that I need to pay inorder to settle my account. I called homechoice and the consultant told they going to call me back I should give them my details, I did and drop the call. I waited for them to call by they didn't. I called again after two days and they says my account is handed over to the lawyers and they gave me the number I called the number but I dont get any response. Please help cause I want to settle my account so that I can be cleared