MC
Mandy C
1 reviews | Active since Apr 2014
03 Dec 2015, 12:00
Poor Service
Hi <br> <br> I have an account with home choice i have ordered a 40L urn it was send to me damaged big dent in it i have sent it back on the 27th of October it is pathetic that i still dont have feed back no one phones me or my account has not yet been credited i have decided that i will no longer pay this account till it is resolved i have phoned 10 times no luck all they say is they will make notes really and i have asked them to phone me 4 times still nothing i will never in my life tell anyone to open account with them
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Homechoice's replyOfficial
03 Dec 2015, 12:15Hello Mandy.conlon ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply03 Dec 2015, 12:15
Official
Hello Mandy.conlon ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team