RG
Ralph G
1 reviews | Active since Dec 2015
02 Dec 2015, 08:37
Poor Service
Poor service received from Fonechoice division of Homechoice.<br> <br> Bought 2 tablets with Insurance and logged a call with the call center that tablet broke and needed to be collected for repairs on 6th November ***.<br> <br> Called on the 25th November informing them that Tablet has still not been collected, and was advised will be collected the same day.<br> <br> Called again on the 1 December that tablet has still not been collected.<br> <br> Company not really interested as long as there payment is received<br> <br> Ralph
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Homechoice's replyOfficial
03 Dec 2015, 10:43Hello ralloawe,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply03 Dec 2015, 10:43
Official
Hello ralloawe,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team