Poor service

I ordered pots online ..Your HomeChoice parcel is being speedily delivered by Fast+Furious. Click https://bit.ly/2UBIBS0 for our delivery guidelines and https://www.fnf.co.za/tracking.html?refno=HMC***8 to track. Reference <PFS***2> my account has been debited 24 June Great news! Your HomeChoice parcel PFS***2 was packed today. We'll let you know as soon as it has left our warehouse. I have not received my order yet I keep receiving calls from them telling me I qualify for another buy whilst I have not received my order