1 reviews | Active since Jan 2015
POOR SERVICE
I had ordered a duvet set from Home Choice last year - I had received the incorrect order - I then phoned the call centre to advise that I will be returning the goods via my own courier - reference number was supp**** - I have proof that goods were delivered to Home Choice in Cape town - have faxed the documents through - spoken to 15 different people who on numerous occations put the phone down while I was talking to them and this morning I receive a threatening email to pay my account <br> <br> I WILL NEVER BUY FROM HOME CHOICE AND WILL BY WORD OF MOUTH AND MEDIA ADVERTISE THIS<br> <br> Reference number for return: ***<br> <br> I am disgusted at the poor service and lack of communication dealing with the call centre.<br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team