POOR SERVICE

Homechoice staff, supervisors n managers seems as if they are loosing their mind because of being greedy or stupidity, I open their account after numerous phone calls and emails of their staff, first problem i had with them on their catalogue they say free delivery for Gauteng and Western Cape but that was a blunt lie, second their staff are not the same as the pictures on the catalogue they are too small. cut the story short i took things of around R8000 and something and i started to pay the account and on the 30.08.15 i ve sent them n email of asking them to deduct every cent i owed them on my account as i was fed up with them and again on 08.0915 i did call them to ask again they must deduct the money and the phone call was recorded to my surprise they never did all that until sometime last month when i got calls again form these bunch of stupid people that I'm area and i don't pay my account i was very upset but i told them since they think that they clever i wont pay all these area's that they talking about i will pay d money that i know i owe them which was R3000.00 and will pay for 3 months and they said they will waive all excess fees if i adhere to R3008.00. SO SICK ????