1 reviews | Active since Mar 2011
Poor Service
I bought a wall unit and a coffee table from homechoice and it was delivered on the 30th of May 2015. I was so excited with the new furniture and very appreciative that the delivery company took their time to construct them as they come in pieces and in a box. After a couple of weeks as i clean them I spotted something that looked like a crack on the leg of the table, as if the furnishing is pilling of. Then I also checked the wall unit and it had the same problem even though for the table is worse. As i move my hand on top of the wall unit I felt something like a bruise, something that is normally caused by wood having contact with water.<br> I then send an email with the pictures of the leg of the coffee table just to give them light of what i am talking about. There was no response so I started calling them from the 3rd of August 2015 about this matter and I was promised that the assessor will be sent to my house and they will see what they can do based on the report of the assessor. Nothing happened and several follow ups were made with the service provider. I then received an SMS on the 25th of August saying my query has been resolved. I called them again and they acknowledged the
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
