POOR SERVICE

I have a number of issues I'm not happy with homechoice:

Firstly I placed an order on the 20th of Jan 2020 and the status has been saying submitted to fulfilment. I had to call on the 24th to find out what's happening to my order since I have not heard from them.

Only to get told that the things I ordered are not in stock. my question is why do your online system allows customer something that is not in stock and why isn't there communication even via email to let us know that what I have ordered is not available.

Secondly I on the same day I placed an order of the halle bags and they told they are in stock. Still I have not received my order. I called today to find out again whats happening with my order, they told me it has failed and was not processed.

Reason being was I did not pick up my phone to confirm my order as it is their policy. I was never informed of that policy, I have been placing orders online and receive my order no processing department would call me to confirm orders.

And yes if you have new policies that you are implementing shouldn't you let your customers know of any policies that will affect them. I'm not happy.