AN
Aphiwe N
1 reviews | Active since May 2025
22 May 2025, 05:18
Poor service
Deeply disappointed with Homechoice service - I ordered compactum and cot 25/04/2025 but compactum was delivered first 2/05/2025 when I opened it only has three ‘scratched’ drawer handles and the one is broken also second drawer is a struggle to open - I immediately logged in a complaint on Email, Instagram and WhatsApp also followed-up with a call since there was no response on social media. Since then 2/05/2025 they have been sending a driver to come pick up the compactum for exchange until today 24/05/2025. Am just disappointed of their poor service and drained to be back and forth following-up being told the same thing that the driver was sent to come collect but no missed call, no SMS of the courier guys
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Replies (4)AN
Aphiwe N's updateReviewer Update
22 May 2025, 05:20I meant today, 22/05/2025*
AN
Aphiwe N's update22 May 2025, 05:20
Reviewer Update
I meant today, 22/05/2025*
Homechoice's replyOfficial
22 May 2025, 07:34Hi Aphiwe,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply22 May 2025, 07:34
Official
Hi Aphiwe,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
AN
Aphiwe N's updateReviewer Update
07 Jun 2025, 12:36Hi HomeChoice
Courier guys - drivers came to collect the compactum for return/exchange but no feedback since then as in when I’ll receive my exchanged order
But now, I just followed-up with customer services am told that they logged in a return/exchange for cot instead of compactum - am defeated by Homechoice and deeply disappointed!
Am told that I need to wait for Monday to be sent a dispute form to fill-in since Homechoice has made mistake - why Homechoice? Why the struggle? The back and forth of the order that was paid cash on the 25/04/2025
Am five too to just ask for my refund and go buy it somewhere else since you are failing to provide proper service
Courier guys - drivers came to collect the compactum for return/exchange but no feedback since then as in when I’ll receive my exchanged order
But now, I just followed-up with customer services am told that they logged in a return/exchange for cot instead of compactum - am defeated by Homechoice and deeply disappointed!
Am told that I need to wait for Monday to be sent a dispute form to fill-in since Homechoice has made mistake - why Homechoice? Why the struggle? The back and forth of the order that was paid cash on the 25/04/2025
Am five too to just ask for my refund and go buy it somewhere else since you are failing to provide proper service
AN
Aphiwe N's update07 Jun 2025, 12:36
Reviewer Update
Hi HomeChoice
Courier guys - drivers came to collect the compactum for return/exchange but no feedback since then as in when I’ll receive my exchanged order
But now, I just followed-up with customer services am told that they logged in a return/exchange for cot instead of compactum - am defeated by Homechoice and deeply disappointed!
Am told that I need to wait for Monday to be sent a dispute form to fill-in since Homechoice has made mistake - why Homechoice? Why the struggle? The back and forth of the order that was paid cash on the 25/04/2025
Am five too to just ask for my refund and go buy it somewhere else since you are failing to provide proper service
Courier guys - drivers came to collect the compactum for return/exchange but no feedback since then as in when I’ll receive my exchanged order
But now, I just followed-up with customer services am told that they logged in a return/exchange for cot instead of compactum - am defeated by Homechoice and deeply disappointed!
Am told that I need to wait for Monday to be sent a dispute form to fill-in since Homechoice has made mistake - why Homechoice? Why the struggle? The back and forth of the order that was paid cash on the 25/04/2025
Am five too to just ask for my refund and go buy it somewhere else since you are failing to provide proper service
AN
Aphiwe N's updateReviewer Update
09 Jul 2025, 22:29Now, the 9th of July 2025 still no response from Homechoice regarding the returned damage of my baby’s compactum. I’ve never been so defeated and drained like this of something I paid for instead am thrown back and forth with no proper feedback or solution.
I just want my refund Homechoice - am due for maternity leave in few weeks but 1 peace of my puzzle is still not been delivered yet was bought in time 25th of April 2025. Am really fed up - if I could financially would just buy another compactum from Builders or BabyCity because it’s even plus minus R1100 cheaper and let you guys be with my R4.5k since it’s your thing to provide poor services and ***** customer’s money because it seems like your drivers stole my baby’s compactum. Because why was the cot logged for return instead of compactum yet the drivers came to fetch the compactum on the 27th of May 2025?
Whenever I call in for feedback am told I must wait - they will revert to me with feedback. Until when Homechoice? Am really exhausted with your games
I just want my refund Homechoice - am due for maternity leave in few weeks but 1 peace of my puzzle is still not been delivered yet was bought in time 25th of April 2025. Am really fed up - if I could financially would just buy another compactum from Builders or BabyCity because it’s even plus minus R1100 cheaper and let you guys be with my R4.5k since it’s your thing to provide poor services and ***** customer’s money because it seems like your drivers stole my baby’s compactum. Because why was the cot logged for return instead of compactum yet the drivers came to fetch the compactum on the 27th of May 2025?
Whenever I call in for feedback am told I must wait - they will revert to me with feedback. Until when Homechoice? Am really exhausted with your games
AN
Aphiwe N's update09 Jul 2025, 22:29
Reviewer Update
Now, the 9th of July 2025 still no response from Homechoice regarding the returned damage of my baby’s compactum. I’ve never been so defeated and drained like this of something I paid for instead am thrown back and forth with no proper feedback or solution.
I just want my refund Homechoice - am due for maternity leave in few weeks but 1 peace of my puzzle is still not been delivered yet was bought in time 25th of April 2025. Am really fed up - if I could financially would just buy another compactum from Builders or BabyCity because it’s even plus minus R1100 cheaper and let you guys be with my R4.5k since it’s your thing to provide poor services and ***** customer’s money because it seems like your drivers stole my baby’s compactum. Because why was the cot logged for return instead of compactum yet the drivers came to fetch the compactum on the 27th of May 2025?
Whenever I call in for feedback am told I must wait - they will revert to me with feedback. Until when Homechoice? Am really exhausted with your games
I just want my refund Homechoice - am due for maternity leave in few weeks but 1 peace of my puzzle is still not been delivered yet was bought in time 25th of April 2025. Am really fed up - if I could financially would just buy another compactum from Builders or BabyCity because it’s even plus minus R1100 cheaper and let you guys be with my R4.5k since it’s your thing to provide poor services and ***** customer’s money because it seems like your drivers stole my baby’s compactum. Because why was the cot logged for return instead of compactum yet the drivers came to fetch the compactum on the 27th of May 2025?
Whenever I call in for feedback am told I must wait - they will revert to me with feedback. Until when Homechoice? Am really exhausted with your games