POOR service!!!!!

Good morning, so a few months back to be precise on March the 20th I made an order of buy two get one free special of blankets and a few days after we went into lockdown, I called homechoice after two weeks to ask about my order and change my order to a delivery since it was a collection option, I was told the order has been dispatched already there is nothing they can do at the point. I sent an email on the 5th of May to ask about the status of my order, only got the response last week on the 27th of May to say they'll notify me when my order is ready for collection. On Friday the 29th of May I received a call from them of sales and that's when I made the lady aware of my pending order and yet they still calling me for sales, she checked for me on the system and confirmed that the Cnr Rissik and Fox Homechoice is not open as yet but the other showrooms are, so as a result she would love to change my order to a delivery and when the delivery is due they'll contact me. On Sunday I received an sms to say I should collect my order at Cnr Rissik and Fox. Today the 02nd of June I received a call once more!of sales and asked the lady where does she get the nerve to sell me items but I'm still waiting for my order and she responded by saying my order doesn't even show the delivery option like I've explained so nothing was added. My question is what did the lady I spoke to initially about the delivery option know?? And why did this one that I spoke to last week not add it but sounded like she was while on a call with me?? And why am I still receiving sales calls everyday but not a single call about my order?? What level of incompetence is this?? Is this how customers are treated no follow up no update nothing unless I initiate!!! This is POOR service!! It's appalling for a huge company like this! I'm disgusted.