Poor returns policy
<p>I placed an order with home choice in may got the wrong order delivered. Parcel came with a returns note at the back of original invoice. Filled it in and returned back the product. Phoned them when parcel tracker showed parcel was received and they told me i would get a refund in 12 ton14 days that waz 12 june until now they keep telling me refumd refund is being processed i send emails and make phone calls but its been a month and thwy are failing to pay my refund of r257 after sending them proof of payment for postage. This is very bad service especially after they confirm to have received averything they need to pay back refund.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
All i want is my full refund for the postage payment which is way overdue i have made numerous phone calls and sent emails that sometimes dont get responses how does a 12 to 14 days payment take a full month and still nothing paid back how is that every time i phone its just sry your payment is being processed. This is very bad service Home Choice big firm like this conducting business like this.
All i want is my full refund for the postage payment which is way overdue i have made numerous phone calls and sent emails that sometimes dont get responses how does a 12 to 14 days payment take a full month and still nothing paid back how is that every time i phone its just sry your payment is being processed. This is very bad service Home Choice big firm like this conducting business like this.