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jS
jeremy S

1 reviews | Active since Oct 2011

29 Jan 2021, 21:41

Poor quality products and total customer ripoff. Unfair Business Practises

I bought a Zuri 15 piece Duve set for R2500 at Homechoice about a year ago and also took out insurance with them for the product. 7 months later I noticed that the color started fading/discoloration due to the poor quality of the materials.

I then notified Homechoice and took the duve set back to them. They then returned the same duve set to me after 2 months of waiting, saying that there was nothing wrong with the colour even though it was completely obvious that there was discoloration. I refused to accept the same Duve set and they kept it for a further 3 months.

They then said they will only refund R1800 of the R2500 that I was charged and that I would have to continue paying the full R2500. So I will be the one losing R700 and they refuse to give me a new Duve set. They currently still have the Duve set and at this stage the discolouration worsened.

Jillian Swarts (account number: ***). Parcel number: CC***. Items received by Patrick (Wynberg Cape Town)

0
Replies (4)
Homechoice
Homechoice's reply01 Feb 2021, 07:38
Official
Hi Jeremy.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice
jS
jeremy S's update17 Feb 2021, 10:59
Reviewer Update
Quick update: Thank you Home choice for replying. One of your consultants did call me to inform me of a refund, however its been just over 2 weeks and I still haven't received any refunds as of yet. Any idea when the refund will reflect in my account?
jS
jeremy S's update18 Feb 2021, 12:34
Reviewer Update
I just got off the phone with there "customer services consultant". The first one hung up the phone after 5 mins. The second one told me that I should wait up to 7 working days and that there are delays with payments. She was extremely non chalant and was not helpful or bothered in anyway. Why do i even bother to write these reviews. Just Dont deal with them. You'll save yourself the type of experience that I'm having right now.
jS
jeremy S's update11 Mar 2021, 08:13
Reviewer Update
The final follow up. Homechoice refunded me and for that I am pleased, however I find there call centres/customer complaint services to be appaling. The call centre agents really need to change there attitudes in how they deal with people, they are extremely non helpful and smuck.