1 reviews | Active since Jun 2015
POOR QUALITY OF FURNITURE
I have bought a bed in August 2014, arrived in 2 boxes, assembled and viola I had a double bed. Was concerned about the small scews which was the parts that connected the frame to the headboard and outside wooden frame work. After 3 months, the *****s fell out on the top end side and I had to replace it with longer *****s to make the bed sturdy. Please note I am the only person sleeping on the double bed, if I had to have a partner, he would have flipped over 10 times because of the weak product. In October, the left hand side wooden panel where the slates fit in attached to the flat wooden leather base plate, broke in half, all slates on the fell out and unusable at the moment. In the middle there is a steel frame dividing the two sides, and at the moment I am sleeping on the right hand side, all slates still in tact. To keep my mattress level, I had to place two carton bxes under the bed on the left hand side to not roll over onto the left side. So my actual bed is on 2 cartons and trying to sleep like a corpse on the right hand side, not moving an inch, very disturbing. I have communicated with Homechoice since October until January, no inspection or advice given as yet.
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We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
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Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
