Poor Quality Goods Not Accepted For Return

I ordered a Willow single bed mattress set for my parents as they are pensioners currently sleeping on the springs of their beds. <br> <br> No where on the website did it indicate for who the mattresses would be best suited for so I purchased the single bed mattress set as advertised on promotion. At almost R1000.00 per foam mattress I did not expect such inferior quality. <br> <br> The goods were delivered on a Friday afternoon and I took them to my parents on the Saturday. <br> They slept 2 nights on these foam mattresses and asked me if I could rather return them for a refund as they cannot use them. My father literally squashed the mattress right through when he slept on in. <br> <br> I called them on the following Thursday to ask to have them returned and refunded and explained my reasons for this. ref no: 151 49 56 11. I was told by the call centre agent that there they would collect the following. <br> <br> I was NOT informed that this would first have to be reviewed and approved. <br> <br> I called their call centre this morning and spoke to a Mohamed who informed me that my return was rejected as Invalid Reason for return. <br> <br> Why do they then advertise that there is a 14 day return policy for goods?