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olivia M

1 reviews | Active since Nov 2012

29 Jun 2018, 21:54

Poor quality clothing and outdated return policies

I bought an Amber Soul faux leather jacket for R1299 from Homechoice. The purchase is on terms. This purchase was made in April for a specific event. After wearing it a second time I noticed that the PU material was ripping and some places had holes in them. Homechoice has a refund policy of 14 days which obviously lapsed as I had not worn the jacket within this period. Im furious at Homechoice for refusing to replace this item due the period lapsed. Homechoice surely has a greater duty to their customers. It's clear that the material is defective. And its should be inspected due to the short period within which the defect occurred. Unfortunately this jacket cannot be fixed due to the nature of the material and I still have to pay for this defective and unusable jacket. Im disappointed in their poor quality clothing provider, Amber soul and Homechoice lack of addressing their customer complaints individually on its own merits.

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Replies (1)
Homechoice
Homechoice's reply30 Jun 2018, 08:29
Official

Good Day Olivia,

Thank you for your post.

We apologise for the defective item and we sincerely apologise for the inconvenience this may have caused you.

An agent will be in contact with you shortly to discuss your concerns.

Kind Regards,

Customer Support Team