NM
Noluvo M
1 reviews | Active since Jun 2019
18 Aug 2025, 13:59
Poor quality blankets
I purchased 3 blankets from you 2024 that has been put aside and have never been used, I used these last week when I had visitors at home to my shock all 3 of them the thread is coming off these blankets are ripping apart and this should not be happening on new blankets, I have blankets that I purchased more than 5yrs and those are not ***********. To be told that I have 14 days to complain about stuff that is of poor quality and doesn’t match the amount I paid is ridiculous. You’re blankets are of poor standard and quality
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
18 Aug 2025, 14:12Hi Noluvo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply18 Aug 2025, 14:12
Official
Hi Noluvo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
NM
Noluvo M's updateReviewer Update
18 Aug 2025, 14:56Kindly advised where is written that there is a 1year warranty on the blankets, because your call centre advised me of 14 days so which 1 is it?
NM
Noluvo M's update18 Aug 2025, 14:56
Reviewer Update
Kindly advised where is written that there is a 1year warranty on the blankets, because your call centre advised me of 14 days so which 1 is it?
Homechoice's replyOfficial
20 Aug 2025, 14:20Hi Noluvo,
Please check your email, we have responded.
Kind regards,The Customer Support Team
Please check your email, we have responded.
Kind regards,The Customer Support Team
Homechoice's reply20 Aug 2025, 14:20
Official
Hi Noluvo,
Please check your email, we have responded.
Kind regards,The Customer Support Team
Please check your email, we have responded.
Kind regards,The Customer Support Team