SS
Sales S

1 reviews | Active since Jan 2014

04 Apr 2016, 18:13

Poor Quality and no assistance

I reported a broken bed in March, but however was told that its over a year and therefore cannot be assisted with repairs, an assessor will be sent to assess the bed and thereafter the beds will be collected and repaired at my cost.<br> <br> The assessor came, to date there have not been any communication from Home Choice in terms of way forward.<br> <br> I am very disappointed at the quality of the slay bed Home Choice sold to me. The bed could not even last 2 months and the sad part is that I am still paying for it. <br> <br> How do I buy again from you Home Choice or refer anyone with this kind treatment.<br> <br> This is really not fair.

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Replies (1)
Homechoice
Homechoice's reply05 Apr 2016, 08:53
Official
Hello Kamogelo21,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team