Poor professionalism and lies

<p>On 01/03/2017 I received a call a very rude Indian HomeChoice customer care agents. Her manner of question is abrupt and rude. I informed her that Homechoice is supposed to debit my account and this has not happened, she rudely asked for my banking details not taking the time to apologise for the poor service. When I informed her that she must call later as I was busy to get the account details as I did not know these off by heart, she hung the phone on me. On 02/03/2017 I received a call from the very same rude person, who first **** about where she was calling from "Njongo" and **** that she never called me on 01/03/2017. When she realised that she was in a tight corner, she hung up on me. I am in the Compliance Division and such can lead to Brand Damage for HomeChoice to allow such an agent to tal to customers. </p>