Poor, poorer and poorest

I returned items to the Maponya mall show room about 2 weeks ago, this was after a rude, unprofessional, and no customer service at all consulting called me regarding my billing query. Just so u know, she wasn't bothered about the fact that I told her I would close my account because of the poor customer service I received from Homechoice.. Long story short, I returned the items, I am receiving calls every day from an 072 number, to sell more homechoice items to me, when I query my refund. I get a told they will escalate my matter. It's been a whole week and I'm still waiting