Poor Poor service

I can't believe this is happening again in the same year.. I ordered 2 weeks ago with homechoice but I still haven't received my order. I called yesterday only to be told "I don't know why you haven't received your order mam" and to think my payments are up to date and I get treated like this. I haven't been called or get an update as to why my order is delayed! Poor poor service twice in one year? I am disappointed!!!!!