Poor homechoice service with delivery.

My name is Marvin Van Wyk. I have a terrible experience with HC. On 26th Nov I made an online order of which I wanted to change immediately. So I called HC shortly after to make a different order on the phone. I made my correct order on the phone and asked the sales lady to cancel my online order of which she told me that the online order is not valid as it did not go through. Note. Correct order number is ***4 and parcel num is pfs***0 which includes a free gift. The incorrect order which I cancelled with the agent is ***5. To my surprise the wrong order was delivered and we were being forced to sign for the pack of which we refused. On my account statement it shows that I will be billed for both orders including the incorrect parcel. My credit is also depleted and was promised to be returned to my profile as I can't take more items because I was charged the wrong item as well. I want homechoice to return my credit to my name. To correct the billing and charge the correct price which is R217. I want my correct pram to be delivered because it's been 10 days and nobody calls me and there is always someone at home. Nobody has attempted to deliver. Very poor service and no communication. deliver my item old which is the jam compact pram with free gift.