Poor customer servive

I recently app**** for an account (or tried to) with homechoice to purchase goods. After going through the whole process of entering my details I emailed them to ask why the system had not asked me for banking details to debit the payment for the goods purchased. Emailed was send to them on 08/04/2015. No response. Followed up on the 15th of April, whereby I got a response saying my transaction did not go through as my address was flagged by their ***** department? Fairland? Really? Upon asking why it was flagged as a potential risk by their ***** department, I have not had any feedback. I asked for feedback again on 04/05/2015 to which I have not had a response yet. Terrible service. I don't even feel comfortable applying for the account anymore and entrusting my bank account details with a company such as this. My area is a potential risk??? What a load of ****!!!! Best of all their emails don't even have a name after their poor response so you can refer to one person.