KJ
Koki J
1 reviews | Active since Jan 2025
28 Jan 2025, 15:27
Poor customer services
I have been trying to lodge an item return through the provided contact information without getting any feedback from them.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
28 Jan 2025, 15:34Hi Koki,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
Homechoice's reply28 Jan 2025, 15:34
Official
Hi Koki,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
KJ
Koki J's updateReviewer Update
09 Feb 2025, 10:43Following your above response to the query lodged for item return, no further feedback has been received from your side except for the item collection which was done on the 31st of January 2025. I have contacted customer service on several occasions to track the return status but was told that the return is still under review.
Please improve your customer communication regarding order/return status updates, or a system upgrade to facilitate such tracking.
Frustrated Customer.
Please improve your customer communication regarding order/return status updates, or a system upgrade to facilitate such tracking.
Frustrated Customer.
KJ
Koki J's update09 Feb 2025, 10:43
Reviewer Update
Following your above response to the query lodged for item return, no further feedback has been received from your side except for the item collection which was done on the 31st of January 2025. I have contacted customer service on several occasions to track the return status but was told that the return is still under review.
Please improve your customer communication regarding order/return status updates, or a system upgrade to facilitate such tracking.
Frustrated Customer.
Please improve your customer communication regarding order/return status updates, or a system upgrade to facilitate such tracking.
Frustrated Customer.