POOR CUSTOMER SERVICE SKILLS AND LIES

The lack of Knowledge and Service Skills are Appalling

I have been calling in since Monday being advised that my deliver will be on Tuesday or Wednesday seeing that my order was dispatched on the 11/08/2022 and today is the 26th

Yeas I know your SLA is 7-14 working days but as a customer if you are told its going to take Place on this day or that then I expect it then.

I was given a PFS number to call Fast and Furious and upon getting hold of them they said they have no Parcel – I called in Again Yesterday and the person who assisted me went out of her way to calm me down as I felt she could understand my Frustration.

Now to my dismay I still never got a call from management or a supervisor to explain to me why I still never received my delivery even though I was promised that by No later Wednesday 24th August 2022.

I spent so much time waiting and so much money on Calls that as a Brand new Customer with service like this its disgusting how you can be **** to by Customer Service Agents.

Please check your Calls on Monday 22nd August after 12pm this guy told me exactly what I am telling you and then check Tuesday and Wednesday f the Lies I was told about Fast and Furious then yesterday I was told it with a Private Courier.

I bough this as a Gift for My wife whose Birthday is Today now imagine if you were in my shoes literally making det so that you can surprise the person whom you love so much only to see her disappointed.

All I can say is WOW im sure when you guys want your Money you will probably call me immediately but when it comes to service you are Pathetic

I honestly would advise anyone reading tis to be carefull