Poor customer service, Homechoice

I have purchased a HP laptop from homechoice and about five months ago it stopped working, reporting no hard drive present. It was still under guarantee and I returned it for repairs. Everytime I phone to enquire about my laptop, the consultants says that they will "escalate" my request, but to no avail. I have also send e mail requests, after which I was told by a Mr. Wagenaar that my laptop was still with the IT department, but that it would be back at their wearhouse by 28 July 2021,after which it will be delivered to me ASAP. A month later, I e mailed again, after which the response was that it was still with the IT department. After these e mails, I have also spoken to numerous consultants regarding the matter, yet I do not get any feedback whatsoever.